Personal customersBusiness customersFarm customersInformation about LocalTapiola
FI
Front page
Personal customers
Business customers
Farm customers
Information about LocalTapiola
In order to implement the principle of public access, LocalTapiola maintains a description of its data reserves. This is known as the description of document publicity. The purpose of the description is to assist LocalTapiola customers who wish to make a request for information concerning LocalTapiola's documents.
Description of document publicity
Data reserves listed in the description of document publicity
A data reserve refers to a set of datasets that are processed manually or automatically with the help of information systems. The description of document publicity is based on the provisions of the Act on Information Management in Public Administration 906/2019.
Data subjects’ personal data is processed in accordance with the Act as well as the EU General Data Protection Regulation, Finnish data protection legislation, insurance legislation and other applicable regulations.
Workers’ compensation insurance
Purpose of use
The information in the register is used at LocalTapiola General Mutual Insurance Company for the purposes of insurance processing based on the Workers’ Compensation Act. The information is needed for the comprehensive processing of insurance matters, for customer service and communication and for fulfilling official requirements.
Datasets
In the information resource, we save the information required by the insurance provided under the Workers’ Compensation Act. The information is saved for the purpose of evaluating risk, determining insurance premiums and managing policies.
The datasets contain the following data groups:
basic information about the policyholder and the insurance manager
the company’s ultimate beneficial owners, ownership relationships and turnover
bank account number
insurance applications
the policyholder’s line of business
occupational classes
data on wages and salaries
policy inception date
occupational safety information
credit rating
notes and documents of client contacts, including electronic messages
online service agreement and marketing consent
client feedback
emails, call recordings and call data.
The invoicing and debt recovery datasets contain the following data groups:
basic information about the policyholder and the payer
information on the imposition of payments
invoicing details, including the amount, due date, number of instalments, invoice number, online invoice details
enforcement information and other external recovery information
notes and documents of client contacts
status of recovery
settlement method
bankruptcy and insolvency information
client feedback
emails, call recordings and call data.
Information systems
The insurance, invoicing and debt recovery datasets are registered in different systems. These include the client system, the offer and transfer system, the client account management system, the document management systems, the invoicing system, the debt recovery system, and the online services. In addition, the information systems used include the client feedback storage systems and the telephone system.
Making a request for information
The keywords that can be used to search for information are:
business ID
name of the entrepreneur or the company
personal identity code
client number
policy number
offer number
invoice number.
Policyholders or those authorised by them have access to an online service where insurance and invoicing details can be viewed. If a desired document is not available in the online service, or if the online service is not in use, a request for information may be made by sending a message in our online service.
Workers’ compensation claims
Purpose of use
The information in the register is used at LocalTapiola General Mutual Insurance Company for the purposes of insurance processing based on the Workers’ Compensation Act. The information is needed for the comprehensive processing of claims, for customer service and communication and for fulfilling official requirements.
Datasets
Data on the client affected by the insured event
taxation information to be used in tax withholding.
Data on the incident/loss event
information submitted by the client about the incident/loss event
information submitted by third parties required for processing the loss event
number of the insured event and the date on which the claim was opened
the work incapacity period and the disability percentage.
Indemnification decision data
compensability information
duration of the compensation
preliminary decision information and refusal information.
Sets required to make a claim decision
accident and occupational disease report
certificate of insurance
claim applications and supporting documents
health-related medical statements
police reports
medical treatment invoices
examination and treatment orders
tax calculations and payslips
decisions
expenditure records
other claim handling-related documents.
Compensation payment data
compensation payment amounts
amounts of pensions
amounts of savings payments
amounts of tax withheld
payment dates.
Subrogation data
information related to the recovery of payments made
repayer data
Client communication data
claim decision information
information of notifications regarding pensions and savings payments
information of online messages
information of call recordings.
Appeals
unique appeal identification data
identification data of decisions issued by appeal bodies.
Information systems
The datasets required in claims handling are registered in different systems. These include the client system, the claims systems, the document management systems, the paper documents archive, the debt recovery system and the online services. In addition, the information systems used include the client feedback storage systems and the telephone system.
Making a request for information
The keywords that can be used to search for information are:
business ID
name of the entrepreneur or the company
personal identity code
client number
policy number
offer number
invoice number.
Policyholders or those authorised by them have access to an online service where insurance and invoicing details can be viewed. If a desired document is not available in the online service, or if the online service is not in use, a request for information may be made by emailing a request to yritysten.henkilovahingot(at)lahitapiola.fi.
Patient insurance
Purpose of use
The information in the register is used at LocalTapiola General Mutual Insurance Company for the purposes of insurance processing based on the Patient Insurance Act. The information is needed for the comprehensive processing of insurance matters, for customer service and communication and for fulfilling official requirements.
Datasets
In the information resource, we save the information required by the insurance provided under the Patient Insurance Act. The information is saved for the purpose of evaluating risk, determining insurance premiums and managing policies.
The datasets contain the following data groups:
basic information about the policyholder and the insurance manager
the company’s ultimate beneficial owners, ownership relationships and turnover
bank account number
insurance applications
the policyholder’s line of business
occupational groups
nature and number of procedures
working hours
National Supervisory Authority for Welfare and Health (Valvira) registration number
number of persons
data on wages and salaries
policy inception date
credit rating
notes and documents of client contacts, including electronic messages
online service agreement and marketing consent
client feedback
emails, call recordings and call data.
The invoicing and debt recovery datasets contain the following data groups:
basic information about the policyholder and the payer
information on the imposition of payments
invoicing details, including the amount, due date, number of instalments, invoice number, online invoice details
enforcement information and other external recovery information
notes and documents of client contacts
status of recovery
settlement method
bankruptcy and insolvency information
client feedback
emails, call recordings and call data.
Information systems
The insurance, invoicing and debt recovery datasets are registered in different systems. These include the client system, the client account management system, the document management systems, the invoicing system, the debt recovery system and the online services. In addition, the information systems used include the client feedback storage systems and the telephone system.
Making a request for information
The keywords that can be used to search for information are:
business ID
name of the entrepreneur or the company
personal identity code
client number
policy number
invoice number.
Policyholders or those authorised by them have access to an online service where insurance and invoicing details can be viewed. If a desired document is not available in the online service, or if the online service is not in use, a request for information may be made by sending a message in our online service.
Motor liability insurance
Purpose of use
The information in the register is used at LocalTapiola regional companies and at LocalTapiola General Mutual Insurance Company for the purposes of insurance processing based on non-life insurance contracts. The information is needed for the comprehensive processing of insurance matters, for customer service and communication and for fulfilling official requirements. The information is also used for the marketing of services and products and for use monitoring, analysis and statistics as well as for product and service development.
Datasets
In the information resource, we save the information required for the provision of statutory motor liability insurance. This includes information on the client and the asset to be insured, for the purpose of evaluating risk, determining insurance premiums and managing policies.
The datasets contain the following data groups:
basic information about the policyholder and the insurance manager
bank account number
vehicle data
policy inception date
notes and documents of client contacts, including electronic messages
marketing consent
client feedback
emails, call recordings and call data.
The invoicing and debt recovery datasets contain the following data groups:
basic information about the policyholder and the payer
information on the imposition of payments
invoicing details, including the amount, due date, number of instalments, invoice number, online invoice details
enforcement information and other external recovery information
notes and documents of client contacts
status of recovery
settlement method
client feedback
emails, call recordings and call data.
Information systems
The insurance, invoicing and debt recovery datasets are registered in different systems. These include the client system, the offer system, the client account management system, the document management systems, the invoicing system, the debt recovery system and the online services. In addition, the information systems used include the client feedback storage systems and the telephone system.
Making a request for information
The keywords that can be used to search for information are:
business ID
name of the entrepreneur or the company
personal identity code
client number
policy number
offer number
invoice number.
Policyholders or those authorised by them have access to an online service where insurance and invoicing details can be viewed. If a desired document is not available in the online service, or if the online service is not in use, a request for information may be made by sending a message in our online service.
Motor liability insurance claims
Purpose of use
The information in the register is used at the Information Management Unit for claims handling based on motor liability insurance contracts. The information is needed for the comprehensive processing of claims, for customer service and communication and for fulfilling official requirements. The information is also used for the marketing of services and products and for use monitoring, analysis and statistics as well as for product and service development.
Data subjects’ personal data are processed in accordance with the Act on Information Management in Public Administration, the EU’s General Data Protection Regulation, Finnish data protection legislation, insurance legislation and other applicable provisions.
Datasets
Data on the client affected by the loss event
the client’s name, personal identity code, contact details and account details
information on the person’s guardianship status
language and nationality
taxation information to be used in tax withholding.
Loss event data
date on which the claim was opened
claim reference or number
policy number
information submitted on the loss event by the policyholder/vehicle driver/injured party/witnesses
information, submitted by authorities/third parties, required for processing the loss event.
Indemnification decision data
compensability information
sets required to make a claim decision
claim form and supporting documents
claim applications and supporting documents
medical documents
official documents from authorities
decisions of other insurance companies
tax calculations and payslips
damage inspection information
information from the investigation of the incident scene
expert statements
invoices
expenditure records
other claim handling-related documents.
Compensation payment data
type of compensation
amount of compensation and deductions made from it
amount of tax withheld
payment date
party entitled to compensation
payee and account details
work incapacity period.
Subrogation data
information related to the recovery of payments made.
Client communication data
claim decision information
information of online messages
information of email messages
information of text messages
information of call recordings
other client communication information.
Request for a statement, and appeals
the client’s application for revision
the client’s request for a statement
legal action brought by the client
the insurance company’s request for a statement
statement by any board issuing dispute settlement recommendations
court judgment.
The documents used in claims handling are stored in the following archives:
electronic document system
claims system
client information system
paper document archive.
Indices and metadata
Claim documents are saved using the following metadata:
personal identity code
name
business ID
unique pseudonymised client identifier
claim reference or number
policy number
document type
registration number
insuring company.
Requests for information
A client has the right to request that LocalTapiola provide the client’s information that has been used in the claims handling process. In connection with every request for information, LocalTapiola is obligated to verify the client’s identity before providing the information.
The client is required to provide the details necessary for retrieving and disclosing the information, including name, address, personal identity code and claim number, as well as to specify what information is requested and for what time period.
In traffic accident cases, requests for information should be submitted as follows: Requests for information concerning traffic accident-related bodily injury claims: by email to lhk@lahitapiola.fi or by mail to LähiTapiola-ryhmä, Liikenteen henkilökorvauspalvelut, PO Box 35, FI-02010 LÄHITAPIOLA.
Requests for information concerning traffic accident-related property damage claims: Through the LocalTapiola online service at www.lahitapiola.fi, by email to yksityisajoneuvokorvaukset@lahitapiola.fi or by mail to LähiTapiola, Ma-omaisuuskorvaus, PO Box 33, FI-02010 LÄHITAPIOLA.
A request for information can be made by sending a message in the online service, or it can also be made in person at a LocalTapiola office. By virtue of a request for information, a client has the right to view their own information at a LocalTapiola office and, upon request, be given copies of this information. We will deliver the information to the client by mail or will provide the client with an opportunity to view it at an agreed office at an agreed time.
Information about the service
Description of document publicity
Customer
Customer
Use our online services
Information about LocalTapiola
Information about LocalTapiola
Personal customersBusiness customerFarm customers
Changing the language closes the current chat conversation.
