Accessibility statement

Accessibility at LocalTapiola

Web accessibility means that digital services can be used easily by everyone.

LocalTapiola aims to ensure the accessibility of its websites and mobile applications in accordance with the Act on the Provision of Digital Services (306/2019). The accessibility requirements apply to all web content of the LocalTapiola Group. The assessment of the services' accessibility is based on LocalTapiola Services Ltd's own evaluation, and functionality has been verified primarily using the Windows operating system, the Chrome browser, and the NVDA screen reader.

This accessibility statement covers LocalTapiola's online services for personal and corporate customers, the lahitapiola.fi website, financial services, and the mobile applications. This accessibility statement was originally published on 9 September 2020 and was last updated in September 2026.

State of accessibility at LocalTapiola

We are continuously developing the LocalTapiola online services to be even more accessible. Apart from technical accessibility, we strive to foster the ease of service use, while making the contents easier to understand.

Insurance and claims services, as well as savings and investment services, are largely accessible.
Entire service: When a screen reader is used to read the content of information buttons, the reading cursor may unexpectedly move to the footer or other unrelated content after the information button content has been read.
Messages section: When adding an attachment using the Add attachment button, the screen reader reads an unnecessarily long instruction about attachment restrictions. As a result, the button name may be unclear.
Purchase of insurance for an unborn child: In the Health declaration section, screen readers do not automatically announce error messages related to checkboxes.
Purchase of home insurance: In step 3, the screen reader focus does not move to the Help with choosing coverage dialog.
Insurance section: Landmarks have in some situations been used incorrectly, which may give users an inaccurate understanding of the page structure.
Insurance details section, "I have moved" option: Selecting a postal code is difficult when using a mobile screen reader.

Online service for corporate customers

Entire service: When a screen reader is used to read the content of information buttons, the reading cursor may unexpectedly move to the footer or other unrelated content after the information button content has been read.
There are currently no other known accessibility issues that would significantly hinder or prevent the use of the service. We continuously monitor accessibility and work to improve the user experience.

Accessibility of files

We will be remedying the accessibility failings in all files published on or after 23 September 2018. Customers can also request to have files published before 23 September 2018 provided in an accessible form. All requests must be reasonable. Our online transactions use PDF-format forms, product descriptions, insurance terms and conditions, sales documents, and various files displayed from archives. Of the PDF-format files, the product and sales documents are, for the most part, accessible.

Investment PDF files have some accessibility failings, which we will be remedying on a regular basis during 2026. Customers can request to be sent files in an accessible form. All requests must be reasonable.

The other PDF files, such as PDF forms, do not meet all applicable accessibility criteria. We will be remedying these failings during 2026. For the time being, archive printouts do not meet the applicable accessibility criteria, but customers can request them in an accessible form by sending an email to saavutettavuuspalaute (at) lahitapiola.fi.

Accessibility of mobile applications

Our mobile applications include LemmikkiHelppi, LähiTapiola and LähiTapiola Sijoitukset. For these applications, the key accessibility failings that can be remedied with reasonable effort have been repaired. However, The LocalTapiola Investment mobile application is not available with an external keyboard.

LähiTapiola Sijoitukset

The application is largely accessible.
However, the application cannot be used with an external keyboard.

LähiTapiola

The application cannot be used with the TalkBack screen reader because content is not read correctly. We plan to resolve this issue by the end of 2026.
On iPhone devices, the application's text size does not reflect the text size selected by the user in the device settings. For example, the text does not become larger when a larger text size has been selected.
In the navigation structure, some tabs may extend outside the visible screen area

Accessibility of social media

The social media channels that LocalTapiola uses include Facebook, Twitter, Instagram and LinkedIn. Our regional companies have their dedicated social media accounts on Facebook.

We strive to address accessibility issues in social media by employing accessible contrast and font sizes, as well as by providing captioning and/or subtitling in saveable videos. From the start of 2022, without exception, the Group’s social media video contents feature captioning and/or subtitling in all videos with audible dialogue. However, the social media contents we produce continue to be affected by accessibility failings. Not all videos contain audio description, and images are missing Alt text. Efforts are made to remedy the situation during 2026.

Services for customers using sign language

For our sign language customers, LocalTapiola offers a free-of-charge Chabla mobile application, which customers can use to make a video call to our service number 08001-52400. An interpreter will be added to these video calls.

Accessibility feedback

If you notice any accessibility issues on LocalTapiola’s website or online services, you can provide feedback by email at saavutettavuuspalaute@lahitapiola.fi.Please do not include any sensitive personal data, such as your personal identity number.We will respond to your feedback within two weeks. If you are not satisfied with the response you receive, or if you do not receive a response at all, you may forward your feedback to Traficom. Traficom’s website provides detailed instructions on how to submit a notification and how the matter will be processed.

Contact details of the supervisory authority

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
Email: saavutettavuus@traficom.fi
Telephone (switchboard): +358 29 534 5000
Website: www.webaccessibility.fi