Good to know

When calling a LocalTapiola landline number from the Finnish landline network, your call is charged at the normal local call rate, and when calling from a mobile phone, the call is charged at the domestic mobile call rate determined by the caller’s operator.

Calls made from the landline network to 01019 and 0206 service numbers are charged at the normal local call rate throughout Finland. When calling from a mobile phone, your call is charged at the domestic mobile call rate determined by your operator. These numbers are service numbers used by businesses, and they are not subject to any specific service charges.

Calls made to 0205 numbers are charged as follows:

• from a fixed network: €0.0835/call + €0.0691/min. (incl. VAT 24%)
• from a mobile phone: €0.0835/call + €0.0691/min. (incl. VAT 24%)
• from outside Finland: the international call charge of the respective country applies.

These charges also apply when waiting on hold to our services.

Calls from Finland to the 24/7 Emergency Service number are free-of-charge. Call the Emergency Service in the event of an emergency. All calls made from outside Finland, including calls to the Emergency Service number, are charged at the operator’s international call rate.

Our telephone service has an average wait time on hold of just over one minute from when your call is logged to our system. If our service is experiencing a high volume of calls, we hope that you can call back later, or contact us through the Viestit (Messages) section in our online service.

Exceptional service hours

May Day Eve, 30 April: we’re open 8am–4pm.
New Year’s Eve and Holy Thursday: we’re open 8am–1pm.

Learn more about our online service

Log in to our online service to see all your details in one place, and make a claim quickly and easily.