Responsibility is a part of LocalTapiola's business strategy. The goal is to exceed official regulations and to act as a pioneer in utilizing and developing responsible conduct. The development of responsibility policy is based on the LocalTapiola Group's companies' various roles in society.
LocalTapiola has adopted responsibility commitments to customers, personnel, the environment and society that guide its operations. The results regarding responsibility are presented in the corporate social responsibility report.
Responsibility for customers
LocalTapiola wants to communicate about its products and services clearly and understandably and to improve their quality and the transparency of our operations. LocalTapiola wants to make its customers' voices heard even more strongly in its operations and their development.
The profit of LocalTapiola's business is used for customer benefits, premium discounts and to strengthen the solidity which is significant for the risk-carrying capacity.
Responsibility for personnel
LocalTapiola encourages its supervisors to take an active approach to managerial work and require them to have an unbiased attitude to employees' work performance. LocalTapiola wants every employee to know what responsibility means in their duties. LocalTapiola is committed to improving its employees' wll-being at work.
LocalTapiola is committed to reducing its impact on then environment and climate. LocalTapiola is increasing online service provision and developing eco-efficient methods and its competence to better anticipate the needs of loss prevention and risk management. LocalTapiola supports its customers by offering e.g. risk appraisals and consulting in loss prevention.
Responsibility to society
Insurance and banking businesses have a significant effect on society and people's everyday lives. LocalTapiola wants to influence values and promote responsibility in society. LocalTapiola is committed to taking care of social stability by keeping its operations profitable and financially sound. The Group is also committed to promoting financial literacy.
Annual Report 2010 - Making Responsibility an Everyday Issue (pdf)
Making Responsibility an Everyday Issue 2009 (pdf)